Privacy Policy

Suzuki is a proxy buying, Yahoo! Auctions proxy bidding, package forwarding, and shipping service for goods from Japan to Vietnam. The legal entity operating Suzuki is 株式会社鈴木商会, corporate number 9010001047428.

This policy applies to customers who use https://suzukitrade.com, the app, Suzuki accounts, chat channels, email [email protected], phone number +81 3 3667 7108, and the services provided by Suzuki.

When customers register, log in, place purchase orders, bid, create package forwarding orders, add funds, withdraw funds, submit support requests, submit claims/feedback, or continue using the service, Suzuki processes personal data in accordance with this Privacy Policy.

Suzuki collects data provided by customers, data generated when customers use their accounts and the services, and certain technical data related to devices and cookies.

Customers can register an account by email or with Google. When registering by email, customers provide their full name, phone number, email, and a password of 6 characters or more.

Suzuki uses personal data to provide, operate, support, and protect the proxy buying, proxy bidding, package forwarding, shipping, and related functions.

• Create accounts, manage logins, verify phone numbers, and support customers in using their Suzuki accounts.
• Carry out proxy buying, Yahoo! Auctions proxy bidding, package forwarding, Ask the Seller, price negotiation, receiving items at the Japan warehouse, and sending items to Vietnam.
• Process payments, deposits, withdrawals, Suzuki Balance, payment requests for shipping fees, surcharges, and pending payments.
• Deliver goods, confirm delivery addresses, and work with shipping providers in Japan and Vietnam.
• Support customers via chat, email, and phone; receive and handle claims/feedback.
• Send notifications related to accounts, orders, auctions, shipping, payments, and customer support.
• Prevent fraud, check risks, verify information when necessary, and apply feature restrictions or account restrictions when there is a violation or risk.
• Comply with the law and retain transaction records in accordance with accounting regulations.

Processing of chat messages

Messages customers send in chat on the website or application may be processed by automated tools, including AI services from third-party providers, to help respond and route requests to support staff.

Chat content and images sent by customers may be processed to support responses, look up service information, handle requests, and improve support within the scope of Suzuki’s services.

Suzuki shares personal data to the minimum extent necessary to carry out transactions, shipping, payments, customer support, service operations, and legal compliance. Suzuki does not sell personal data.

When sharing data with third parties serving transactions or service operations, Suzuki shares only the information necessary for the corresponding purpose.

Customers' personal data may be stored and processed in Japan and in countries where the servers of the providers that Suzuki uses to operate the service are located.

Because Suzuki's service involves buying, bidding, receiving items, and shipping from Japan to Vietnam, necessary data may be processed in Japan and Vietnam to carry out transactions, shipping, payments, and customer support.

Suzuki retains personal data while the account remains active and for as long as necessary to provide the service, process orders, shipping, payments, customer support, claims/feedback, and fraud prevention.

Transaction records are retained in accordance with accounting and legal regulations. Account deletion does not eliminate any outstanding payment obligations and does not affect orders that are being processed.

When a customer requests account deletion, any remaining balance must be withdrawn or used beforehand, or the customer must confirm in writing that they waive it.

Suzuki stores customers' passwords in encrypted form and uses data to prevent fraud, check risks, verify when necessary, and protect account activity.

When there is a violation or risk, Suzuki may restrict individual features such as proxy buying/package forwarding, proxy bidding, price negotiation, Ask the Seller, or restrict the entire account.

When an account or feature is restricted, customers will see a notification when taking actions. Customers can contact support to learn the reason and receive guidance.

When verification is needed, Suzuki may ask customers to provide additional information or documents to check the account, transaction, or related request.

Customers have the right to view, edit, and request deletion of their personal data. Customers may contact [email protected] to submit requests related to personal data.

• Right to view data: customers may request Suzuki to assist with viewing personal data related to their account and transactions.
• Right to edit data: customers may request updates to or correction of personal information when the information is no longer accurate.
• Right to request data deletion or account deletion: customers send an email to [email protected] with the subject Account deletion request.
• Right to submit claims/feedback: customers may submit them in the "Claims/Feedback" ("Khiếu nại/Góp ý") section in their account or message Suzuki via chat.

An account deletion request does not remove any outstanding payment obligations, does not affect orders being processed, and does not remove the obligation to retain transaction records in accordance with accounting regulations.

Suzuki uses cookies to maintain login sessions, language, security, and to provide analytics/advertising.

Suzuki's service may involve Japanese marketplaces and websites such as Mercari, Yahoo! Auctions, Yahoo! Shopping, Yahoo! Fleamarket, Rakuten, Amazon Japan, Rakuma, and other Japanese websites when customers paste a link or create an order.

When customers open or use a third-party website/marketplace, activity in the third-party environment may be subject to that party's policies and regulations. Suzuki processes data provided by customers to Suzuki or generated on the Suzuki account in accordance with this Privacy Policy.

Item information, descriptions, photos, and condition are published by the seller. Suzuki does not inspect items before purchase and is not responsible for information posted by the seller.

The Suzuki service is intended for customers who have reached the age of majority under the laws of their place of residence.

When verification is needed, Suzuki may ask customers to provide additional information or documents to confirm their eligibility to use the service.

Suzuki may update the Privacy Policy to align with the service, data processing methods, and legal requirements. The version in effect is published on https://suzukitrade.com.

When it is necessary to notify customers about content related to accounts, services, or personal data, Suzuki may send notifications via the website, application, chat, or an appropriate contact channel.

Customers who have questions about the Privacy Policy, personal data, or the rights to view, edit, or delete data may contact Suzuki by email at [email protected].

• Email: [email protected].
• Phone: +81 3 3667 7108, from 10:00 to 18:00 Japan time, Monday to Friday, excluding Japanese holidays.
• Support chat: from 9:00 to 20:00 Vietnam time, directly on the website and app.
• Website: https://suzukitrade.com.

Live chat on the website and app.