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Find guides on using Suzuki for proxy buying, proxy bidding, payment, and receiving items from Japan to Vietnam.
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Getting startedGuides for new customers: create an account, verify your phone number, and set up the necessary information to place a proxy buying order, create a Ship-for-me order, or bid on Suzuki.3 articles
Proxy buyingHow to find items, choose supported marketplaces, place proxy buying orders, negotiate prices on Mercari, and ask Suzuki to Ask the Seller before buying.5 articlesYahoo! Auctions BiddingGuide to activating the Auction Plan, placing bids on Yahoo! Auctions, tracking auctions, and paying after winning.3 articles
Payment and BalanceInformation about topping up, Suzuki Balance, exchange rate, pending payment amounts, and withdrawing money to a bank.4 articles
ShippingTrack items from the Japan warehouse to Vietnam, pay the international shipping fee, choose a delivery method within Vietnam, create a Ship-for-me order, select additional services, and note prohibited or restricted items.7 articles
After ordering and receiving itemsGuidance on order cancellation, refunds, damaged or lost items, and how to submit a claim or feedback to Suzuki.4 articles
Account and privacyManage phone number verification, feature restrictions, account deletion, and cookie choices when using Suzuki.4 articlesMost viewed articles
- Guide for New CustomersBasic steps to create an account, place orders, pay shipping fees, and receive goods from Japan.
- How to add funds to your Suzuki BalanceInstructions for opening "Top up", making a bank transfer with the correct description, and handling cases where the money has not arrived.
- International shipping: choose air shipping or sea shippingCompare air shipping and sea shipping, how fees are calculated, surcharges, and how to pay for shipping.
- Auction Plan and auction depositHow to activate the Auction Plan, the number of link slots for each tier, and the conditions for withdrawing the deposit.
- Guide to creating a Ship-for-me orderHow to create a Ship-for-me order, get the Japan warehouse address, and notes when sending goods to Suzuki.
Applicable documents
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