Guide to creating a Ship-for-me order

Package forwarding is a service for goods you buy yourself elsewhere and send to Suzuki's Japan warehouse. Suzuki receives the goods at the Japan warehouse, warehouses them, then sends them to Vietnam by the air shipping or sea shipping method you choose.

Suzuki has two receiving warehouses in Japan: the Sea Warehouse (Saitama) for sea shipping and the Air Warehouse (Chiba) for air shipping. Send each package to the warehouse of the route it will travel by.

Steps to create a Ship-for-me order

1. 1

   Open the Ship-for-me order creation form

   Log in to your account, click "Create order" ("Tạo đơn"), then select "Create Ship-for-me order" ("Tạo đơn ship hộ").

2. 2

   Select the warehouse and enter package information

   Select the receiving warehouse (Sea Warehouse or Air Warehouse), enter the Japan domestic tracking number, item name, category, photos, and notes if any. You need to accurately declare the goods sent to the warehouse.

3. 3

   Select the international shipping method

   The shipping method follows the selected warehouse: the Air Warehouse ships by air, the Sea Warehouse ships by sea. The international shipping fee for package forwarding is calculated like proxy buying items, based on the actual weight when the goods arrive at the Japan warehouse.

4. 4

   Get the warehouse address and recipient name

   The warehouse address, postal code, phone number, and recipient name appear on the order creation screen and again after you create the order, each with a copy button. Pass this information exactly to the seller or sender in Japan.

How to write the recipient name on the package

The recipient name has the format SuzukiYourName: Suzuki followed by your name, without accents or spaces, for example SuzukiNguyenVanAn. Write the name exactly as shown in the order. This helps Suzuki identify the package and match it with your order when the goods arrive at the warehouse.

If a package is sent to the wrong warehouse, or the recipient name, tracking number, or declared information is missing or incorrect, warehousing may be delayed, and Suzuki is not responsible if the goods are lost or warehoused late.

Goods paid for upon receipt in Japan

If goods are sent under a recipient-pays method such as 着払い or 代引き, you need to enter the amount in the "Payment-on-behalf fee" ("Phí thanh toán hộ") field in yen and pay in advance on Suzuki. The Japan warehouse can only process it once this amount has been recorded for the order.

If goods have not arrived at the warehouse after about 7 days

If after about 7 days the goods still have not been confirmed as warehoused by Suzuki, you should check again with the sender or seller in Japan. Then message Suzuki via chat with the Japan domestic tracking number for support in checking.

Declare accurately and note restricted goods

You are responsible for accurately declaring Ship-for-me goods, including item name, category, photos, and related information. Suzuki has the right to refuse to receive or send prohibited goods, goods restricted under Japanese law, Vietnamese law, marketplace regulations, carrier regulations, or high-risk goods.