After ordering and receiving items
Guidance on order cancellation, refunds, damaged or lost items, and how to submit a claim or feedback to Suzuki.
- Cancel an order after it has been placed or after winning an auctionYou cannot cancel an order yourself after placing it; an auction that has been won cannot be canceled.
- Refunds: when they apply, where they go, and how to withdrawCases where refunds are issued, processing time, and how to withdraw your Balance to a bank account.
- Damaged or missing items after receipt: what should you do?How to prepare documentation and submit a claim when items are damaged, missing, or lost after receipt.
- How to submit a claim after receiving your goodsInstructions for submitting a claim, preparing documentation, and tracking handling after receiving your goods.
Frequently asked questions
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