How to add funds to your Suzuki Balance

Suzuki Balance is prepaid money in your account, denominated in Vietnamese dong. You use this balance to pay for charges on Suzuki, such as placing purchases, paying shipping fees, surcharges, or other amounts that need to be paid.

How to add funds

1. 1

   Open the "Top up" ("Nạp tiền") screen

   Log in to your Suzuki account and go to the "Top up" ("Nạp tiền") screen to view the bank transfer information for your account.

2. 2

   Check the displayed bank account

   The "Top up" ("Nạp tiền") screen displays Suzuki's Rakuten Bank account in Japan and the transfer description assigned to each customer.

3. 3

   Make the transfer with the correct unique description

   When making the bank transfer, enter the exact unique transfer description displayed on the "Top up" ("Nạp tiền") screen. This description helps the system recognize your deposit.

4. 4

   Wait for the money to enter your Suzuki Balance

   After the system receives the transaction, the money will be recorded in your Suzuki Balance. You can check your transaction history on the account page.

Money has not arrived after the bank transfer

If after about a few minutes the money has not entered your Suzuki Balance, please send a screenshot of the transaction in the chat on the website or app. Suzuki will check based on the transaction information you provide.

You can view your transaction history on the account page. Amounts pending payment are displayed in "Payment management" ("Quản lý thanh toán").

Transferring from a bank in Vietnam

If you need to transfer money from a bank in Vietnam, please message in the chat on the website or app for instructions.

Unsupported methods

• Suzuki does not accept deposits from e-wallets such as MoMo, VNPay…
• The Suzuki website does not support card payments.
• You should use a fixed bank account in your own name so the system can recognize the transaction more easily.