JPY–VND exchange rate and how it is calculated when placing an order

Item prices on Japanese marketplaces are usually listed in JPY. When you place a purchase order on Suzuki, the payment amount is converted to Vietnamese dong according to the exchange rate Suzuki publishes on the website https://suzukitrade.com.

When is the exchange rate locked in?

The exchange rate is locked in at the time you place the order. After the order is created, later charges arising for the same item will use the locked-in exchange rate for that item.

Examples of charges that may arise later include Japan domestic shipping fee from the seller to the warehouse, surcharges charged by the seller or marketplace, or an additional amount that needs to be paid at the seller’s request. If there is an amount that needs to be paid, you will see the request in "Payment management" ("Quản lý thanh toán").

How is the amount in VND rounded?

After conversion from JPY to VND, the amount to be paid is rounded up to the nearest thousand VND. This rounding method applies to the amount in VND displayed and collected on Suzuki.

1. 1

   View the item price in JPY

   Check the item price on the product page or in your cart before placing the order.

2. 2

   View the currently published exchange rate

   Go to the website https://suzukitrade.com to view the Suzuki exchange rate being applied at the time you are preparing to place the order.

3. 3

   Check your Suzuki Balance

   You need enough Balance to pay the item price and any known charges at the time of ordering. If it is not enough, the website will show the missing amount and display the "Add funds" ("Nạp thêm") button.

4. 4

   Place the order to lock in the exchange rate

   When you place the order successfully, the exchange rate for that item is locked in. Later charges arising for the same item will use this exchange rate.

Which charges can use the locked-in exchange rate?