When a feature is restricted

In some cases, Suzuki may restrict a feature or the entire account to protect transactions and handle risks. When restricted, you will see a notification at the time of the action, for example when placing a proxy-buying order, creating a Ship-for-me order, bidding, asking the seller, or negotiating the price.

Why a feature may be restricted

A feature may be restricted when the account has a violation, there is a risk that needs to be checked, or the required conditions to use that feature have not been met. For example, you need to verify your phone number with a 6-digit OTP code via SMS before placing a proxy-buying order, creating a Ship-for-me order, or bidding.

Suzuki may also ask you to provide additional information or documents for verification when necessary. Verification helps Suzuki review the account and provide support for the correct case.

Features that may be restricted

• Purchasing items or creating a Ship-for-me order.
• Bidding on Yahoo! Auctions.
• Price negotiation on Mercari.
• Ask the Seller.
• The entire Suzuki account, if broader restrictions are needed to handle a violation or risk.

For the price negotiation feature on Mercari specifically, new accounts may not be able to use it right away. If you need to enable this feature, please contact support for a check.

What you need to do

1. 1

   Read the notification on the screen

   When an action cannot be completed, read the notification content being displayed. This notification helps identify which feature is being restricted or which condition has not yet been completed.

2. 2

   Check phone number verification

   If you are placing a proxy-buying order, creating a Ship-for-me order, or bidding, make sure the account has verified its phone number with a 6-digit OTP code via SMS.

3. 3

   Contact support

   You can send a direct chat message on the website or app. Chat support is available from 9:00 to 20:00 Vietnam time.

4. 4

   Send the necessary information

   When contacting us, please send your account email, registered phone number, a screenshot of the error notification if any, and a description of the action you are performing. If Suzuki needs additional information or documents for verification, the support team will provide instructions.

You can also contact us by email at [email protected] or by phone at +81 3 3667 7108 during the hours of 10:00–18:00 Japan time, from Monday to Friday, excluding Japanese holidays.