Phone number verification by OTP

Phone number verification helps Suzuki confirm that the account is being used by the correct customer. You need to complete this step before placing a proxy buying order, creating a package forwarding order, or participating in proxy bidding.

How to verify your phone number

1. 1

   Log in to your Suzuki account

   Log in with your registered email or with Google. If you do not have an account yet, you can register with your full name, phone number, email, and a password of at least 6 characters, or register with Google.

2. 2

   Enter the phone number to verify

   When the website or app asks for verification, enter your phone number to receive an OTP code by SMS.

3. 3

   Enter the OTP code

   Enter the 6-digit OTP code received by SMS according to the on-screen instructions to complete phone number verification.

4. 4

   Continue using the service

   After successful verification, you can place proxy buying orders, create package forwarding orders, or activate the necessary conditions to participate in proxy bidding.

When phone number verification is required

Suzuki requires phone number verification before actions that involve transactions or shipping. These actions include placing proxy buying orders, creating package forwarding orders, and bidding on Yahoo! Auctions.

If your account has not verified its phone number, you will not yet be able to complete the actions above. You need to complete verification first, then return to continue placing orders, creating package forwarding orders, or bidding.

When additional documents may be requested

In some cases, Suzuki may ask you to provide additional information or documents for verification when necessary. This request is intended to check account or transaction information before continuing processing.

If you are asked to provide additional information or documents, please follow Suzuki's instructions in the notification or support channel. Suzuki will review each case individually.

Need more support

If you have difficulty verifying your phone number or are unsure about a request for additional documents, you can send a direct chat message on the website or app, or contact [email protected] for support.