Ask the Seller before placing an order

If you need to ask more about the item condition, included accessories, shipping method, or information the seller has not clearly stated, you can use the "Ask the Seller" ("Hỏi người bán") feature on Suzuki. Suzuki will help translate your question and send it to the seller on your behalf.

Applicable marketplaces

The "Ask the Seller" ("Hỏi người bán") feature applies to the following marketplaces:

• Mercari
• Yahoo! Auctions
• Yahoo! Fleamarket
• Yahoo! Shopping

How to send questions to the seller

1. 1

   Open the product you want to ask about

   Find or open the product link on one of the marketplaces that supports "Ask the Seller" ("Hỏi người bán").

2. 2

   Send the question content

   Enter the question you want to send to the seller. You can write in Vietnamese so Suzuki can help translate it and ask the seller on your behalf.

3. 3

   Wait for the seller's response

   After the question is sent, wait for the seller to respond. When there is an answer, Suzuki will send the answer content back to you in Vietnamese.

What should you ask before buying?

You should ask about points that directly affect your purchase decision, especially when the information in the description is not clear. For example: whether the item still works, whether any accessories are missing, whether there are any scratches or defects, or whether the seller can confirm additional information about the model.

After receiving the answer

Please read the translated answer carefully before deciding to place an order or bid. If the answer is still not clear enough, you can send another question to the seller through the "Ask the Seller" ("Hỏi người bán") feature.